Business Analyst - Sales Operations
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| A great opportunity for an outstanding individual to join the global online payments division of a leading e-commerce leader, in a dynamic and fast paced growth environment.Reporting to Head of Sales Operations for Europe, the candidate must bring exceptional process development, problem solving and analytical skills support the European Sales organisation. The candidate will work with many functional areas within the company identifying and resolving complex issues impacting compensation, sales process and operational excellence. Attention to detail and ability to work effectively cross-functionally will be required to successfully manage the following job responsibilities: • Working with users and stakeholders in all areas of the business to define and document their requirements for changes to existing and new systems, whilst seeking to identify process and system improvement opportunities. • Provide clear documented functional specifications/change requests and specify the design of system solutions, including database changes. • Work cross-functionally within the EU region on Sales Operations activities – Data Management, business reporting, marketing/sales analytics, operational excellence, etc. • Provide training to the user base on new features implemented. • Manage relationship between business users / owners and Data Management. • Improve and develop processes and tools within Sales Operations, automation of current manual processes and data collection/manipulation tools. • Represent Sales Operations and participate directly during product launches and systems/tools integrations in different capacities such as business requirement gathering. Skills and Job Requirements • Minimum 5 years business / systems analysis and/or sales operations experience with substantial exposure to Salesforce.com. • Full lifecycle experience, from analysis through to testing, implementation, and support. • Advanced technical skills in the following areas are required: Microsoft Excel and/or Access, financial reporting and planning systems (SAP or Business warehouse) and PowerPoint. • Exceptional analytical and problem solving skills, and experience applying these skills to systems and process issues. • Excellent Project Management skills . • Ability to deal with ambiguity, must be self directed and motivated. • Ability to function effectively in a fast paced environment and manage multiple tasks simultaneously. • Excellent communications and relationship building skills along with the ability to work well cross-functionally and interact with various PP functions. • Ability to identify process improvements, automation opportunities and to question the status quo. • Experience with developing and implementing features and processes in Salesforce. • Bachelor or equivalent experience. MBA/Masters Degree a plus. If this applies to you then please send us a copy of your cv. Excellent package for the right candidate |
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