Team Leader job in Poole - CareerMonster.co.uk

Working for a worldwide and highly successful Telecoms company in Poole. Our client is looking for a Team Leader who can manage and deliver results within a customer services environment.

If you are looking for a challenging and rewarding role then please read on:-

As a Team Leader your core duties will include:-

• Generate a learning, coaching and feedback culture within team, ensuring absolute honesty and fairness
• Manage, motivate and develop employees through effective performance management
• Conduct monthly and annual reviews with Agents highlighting coaching opportunities and career development
• Conduct regular quality monitoring ensuring quality standards are met
For this role you will have skills in –
• Managing team members (ideally 10+) -= conducting appraisals, monitoring performance levels as well as providing on-going support and training to your team.
• Knowledge of call-centre technology and telephony systems
• Motivated by successfully meeting customer needs - a desire to go beyond the call of duty to exceed the customer's expectations
• Strong interpersonal and influence management skills

Salary between £17,000 - £23,000 (depending on experience) plus excellent benefits.

*Full Job description available*

For a confidential discussion, please contact Rebecca James on 0117 962 5005 or email rebecca@sandringhamwood.com.

Sandringham Wood Recruitment is a member of the Recruitment & Employment Confederation (REC) and is acting as an Employment Agency in relation to this vacancy.